What you will be doing? In this role, the Business Support Specialist Professional will be responsible for performing a wide range of administrative tasks in support of the various organizations assigned. Such tasks may include record keeping, test administration, ad hoc research, data entry of quality control metrics, scheduling applicants, verifying test scores, monitoring test labs, processing travel orders and other administrative tasks as needed. The Business Support Specialist professional will be passionate about customer service, team work, task completion and being organized.
Specific skills needed to perform well in this role:
Ability to assist applicants in navigating pre-selection process with scheduling for various appointments needed for recruitment process.
Ability to schedule, register, verify test scores, and monitor test labs as part of test proctor and validation services.
Ability to work the call center in responding to general inquiries from applicants in navigating the applicant shared service recruitment tool.
Ability to greet and check in applicants for their pre-selection appointments throughout the day at the welcoming center.
Ability to prepare document packages for newly hired personnel entering on duty.
Ability to assist employees with preparing for deployments, developing strategies, and reporting quality control metrics as part of global assignments.
Ability to train any incoming Business Support Specialists that are replaced.
Ability to prepare official travel orders with knowledge of Joint Travel Regulation (JTR) and reimbursement packages for relocation as needed (OPTIONAL).
What will you need for this job?
Clearance: TS/SCI with polygraph
Years Experience / Degree:
High School diploma. Three (3) years of experience using Microsoft Word and Outlook.
Three (3) years of experience using Microsoft Excel, Access, PowerPoint, Skype for Business, OneNote, web browsers (Chrome, Edge, IE) and database entry.
Three (3) years of experience performing general office work with strong interpersonal computer and organizational skills.
Familiarity with PeopleSoft programs.
TrainingDesired: Joint Travel Regulation and reimbursement package Training
Labor Category requirements may vary with the level of experience and education. The salary range listed below is inclusive of all levels associated with this labor category.
Job Type: Full-Time, contingent upon contract award
Labor Category: Administrative Assistant, Level 1
Salary Range: $70,000 - $85,000
The range displayed above is a likely salary range for this position. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location, contractual requirements and may fall outside of this range.
Citizenship: Must be a U.S. Citizen
What will differentiate you from other candidates?
Knowledge of the customer mission and organization
Prior position experience in a federal agency
Exceptional customer focus and attention to detail
Knowledge of PeopleSoft Application
Experience with preparation of Travel Orders
Prior experience as a trainer
About Helm Point: Helm Point Solutions, established in 2007, is growing a woman-owned Cybersecurity & Physical Security Contractor located in Columbia, Maryland. We strive to make every employee belong, be heard and be successful in their career. This includes listening to your needs, providing rewarding and challenging opportunities, and offering tools to succeed in your current role while preparing you for advancement. We are looking for ambitious folks to join our team who want to help our customers meet their mission needs, love what they do, and be a part of a great organization.
What Helm Point offers? In addition to a rewarding career and an active leadership team, we offer a full suite of benefits including CareFirst Gold Medical Insurance, 401K Match, Profit Sharing, Employee Cash bonuses, Annual Education and Training Allowance, a leave buy-back program, and community engagement and support. A flexible work environment, uncapped career, and personal growth opportunities.
The advertised position may be used to fill multiple positions, if you have any interest in similar types of positions, please be sure to mention it in your application.
Helm Point Solutions, Inc. does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected veteran status, or other non-merit factor.