Apply to Help Desk Specialist

Help Desk Specialist
Ft. Meade Area, MD · Government/Military
Clearance Required: TS/SCI with Polygraph
Full-Time | Fully Funded | $81K–$85K

Secure the Mission. Set the Standard in Cybersecurity.

Helm Point Solutions is a woman-owned cybersecurity and physical security firm supporting the nation’s most critical systems and infrastructure. We’re seeking Help Desk Specialists to support a program in the Ft. Meade area.

What You’ll Do
As a Help Desk Specialist, you will:

Provide service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large community of users.
Provide health and status monitoring and taking appropriate measures when a service outage occurs.
Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and /or servers to resolve the issue.
Document and communicate outage information to coworkers and customers.
Provide tier 1 response to customer service requests received via phone, email, chat and tickets.
Document all communications in a ServiceNow ticket system, escalate tickets as needed
Provide basic instructions on how to use services to both external and internal customer.
Troubleshoot customer accounts and users' ability to logon to the collaboration environment

What You Bring
Required Qualifications:

TS/SCI with Polygraph
Four (4) years Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted.
Compliance with DoD 8570.01-M with a minimum certification of IAT Level I (SEC+, CCNA, A+, Net+)

Why You’ll Love Working Here
At Helm Point, you’re more than a seat — you’re a key mission partner. We offer:

A supportive leadership team that listens and invests in your growth
A collaborative, security-cleared team passionate about mission success
Career advancement opportunities with a rapidly growing company

Our Benefits

CareFirst Gold Medical, Dental, Vision
401(k) with Company Match
Profit Sharing & Performance Bonuses
Annual Education & Training Allowance
Leave Buy-Back Program
Community Engagement Opportunities
Flexible work environment and career growth support

Next Steps
We are actively hiring and may use this job listing to fill multiple positions. If you're passionate about cybersecurity and ready to contribute to a high-impact mission, apply today or email your resume to recruiting@helmpoint.com for a confidential conversation.

Helm Point Solutions, Inc. does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected veteran status, or other non-merit factor.

Equal Employment Opportunity Employer

At Helm Point Solutions, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, military and veteran status, and any other characteristic protected by applicable law. Helm Point believes that inclusion among our employees is critical to our success, and we seek to recruit, develop and retain the most talented and capable people to join our crew.
We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is Helm Point’s policy to provide reasonable accommodations to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. If you need assistance or an accommodation due to a disability, you may contact us at hr@helmpoint.com or call 410-290-1111.

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